By Sangita Angrish
Proliferation of Virtual world has minimized the gap amongbusinesses in the Global village. But, the appealing factor of virtualdevelopment that is implemented in distributed model of High quality, low costendeavor is often wrapped up with the complexity of being able to maintain aneffective communication among all the key members. A weak Communication betweenthe Client and the Vendor can lead to problems such as
- Productivity Loss
- Mismatch of deliverables and expectations
- Loss of valuable time
- Redundancy of tasks
We at www.hytechpro.comunderstand the role of effective communication. There is more to communicationthan merely conveying the content. Besides the semantics, which is the key tobeing at the same wavelength, Attitude and Diction with which the informationis shared are equally important. Apart from the problems that arise fromdifferences in culture, language and time zone, the communication could befudged if there are multiple people communicating from each side.
HyTech Professionals have installed a communicationframework, where such ambiguities can be alleviated by implementing appropriateStrategies for communication, as mentioned below:
A. Using Communication Tools:
- Instant Messenger
- Phone calls
- VOIP
- Extranets
- Web Meetings
- Virtual Office Cabinets
- Ticket Management System
- Customized communication applications
B. Guidelines, Practices and Discipline
All the team members should communicate by following certainguidelines and practices
Design the Discussion Document that takes into account theperspective from all the stake holders of the project. The Document shouldoutline the following:
- Tasks
- Rolesassigned for the tasks
- Modeof communication between the client and the vendor
- Modeof intra-communication between the Software Teams and the Business Teams
- How to tackle or mitigate any unexpectedIssues or Risks
- StatusReports [Daily, Weekly]
To avoid any communication gap, the correspondence shouldtake place with discipline according to the defined schedule.
Risk of information loss is eliminated if both the clientand the offshore vendor delegate their tasks through the Project Managers fromeither side, which enables smooth information relay among the client and thevendor employees.
C. Techniques
- Clarity of goals before any meeting or phone conversation
- Concise to-the-point discussion
- Documents with bullets and points
- Send summary of discussion
Though E-Business communication tools such as e-mail,tele-conferencing, fax, chat, video conferencing all serve as a conduit toeffective and efficient means of information transfer, their usage can be moreproductive if used with a planned approach.
An effective communication does not end with a healthyinitiation, but is sustained keeping the momentum by maintaining agile responseloop. Hence, a proactive approach is mandatory at www.hytechpro.com to further the businessgoals.
Sangita Angrish
Email: info@hytechpro.com
Sangita Angrish is currently working as a Business DevelopmentManager at HyTech Professionals Inc. She has been instrumental in promotingbusiness tremendously in the international market.
Prior to joining HyTech Professionals, she has worked withe-Business Research Center at Purdue University.Her experience ranges from designing and deploying complex systems to softwaredevelopment in different programming languages. Her .Net frame work expertiseand project management style makes her a valuable resource in HyTechProfessional s offerings.
Sangita holds a Bachelors degree in Computer Science and aminor in Psychology from PurdueUniversity, IN. Shealso has a Bachelor’s in Biological Sciences from India.
